Cancellation & Refunds

1. How to request cancellation

Submit a request through the Contact page using your account, or the official support email once published. Include your application/order ID, account email, service and reason. Do not send full card details, PINs or identity documents in a refund request. We will confirm the work and third-party charges already incurred before calculating any refund.

2. Eligibility by stage

Before work starts: the service fee is refundable in full. Government or third-party charges are refundable to the extent they have not been paid or irreversibly committed for your order.

After work starts but before filing: the unused portion of the service fee is refundable after deducting only work actually completed at charges disclosed and agreed before purchase. We will provide an itemised explanation; no undisclosed cancellation fee applies.

After a filing or third-party submission: government, registered-agent or other external charges already incurred may be non-refundable under that recipient’s rules. Completed service work is not ordinarily refundable, but unused separately identifiable services remain eligible. Cancellation cannot reverse a government filing or dissolve a company.

3. Errors, duplicate payments and non-performance

If we cannot provide an accepted service, we will refund the unperformed portion and recoverable third-party amounts. A duplicate captured payment will be refunded after reconciliation. If our error caused a problem, we will offer correction where practical or an appropriate refund, without limiting any statutory remedy.

Government rejection, an unavailable name, a banking decision or an IRS delay does not automatically make all incurred charges refundable; we will assess what work was performed, the cause of the issue and the unused amount. Mandatory consumer protections take precedence over this policy.

4. Processing timelines

For a confirmed paid engagement, our service targets are to acknowledge a refund/cancellation request within 2 business days, communicate a decision within 7 business days of receiving the necessary information, and initiate an approved refund within 5 business days of approval. If additional investigation is required, we will explain the reason and provide an updated date.

Refunds are returned to the original payment method wherever supported. After initiation, a normal Razorpay refund generally takes 7–10 working days to reach the customer, depending on the bank and payment method; initiation and bank credit are separate steps. We will provide the available refund reference to help trace a delay. Business days exclude weekends and applicable bank/public holidays.

5. Renewals and payment disputes

There are currently no automatic recurring charges. If renewal services are introduced, their price, duration, cancellation deadline and any debit authorisation must be disclosed separately before consent. Cancelling a renewal does not itself terminate government obligations or replace a registered agent.

Please contact us for assistance with a payment issue. This does not restrict your right to raise a genuine dispute with your bank or payment provider. No separate refund is available for a draft on which no payment was collected.